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Lauer House

How a traditional Greek taverna in Sarti doubled tourist orders without losing its soul

Sarti, Chalkidiki, Greece
Lauer House

The Results

2x
Tourist Orders Doubled
€6.40
Higher Avg. Spend per Table
4.9★
Google Reviews Rating

The Challenge

Lauer House is a third-generation family taverna tucked in the waterfront of Sarti, Chalkidiki. The food is honest — slow-cooked lamb, hand-rolled dolmades, wine from the family vineyard. But every summer the same problem repeated: tourists would sit down, stare at the Greek-only menu, and either ask the overwhelmed staff to translate every dish or simply leave for a restaurant with pictures on the door. The owner estimated he was losing 30% of walk-in tourists before they even ordered. Hiring multilingual staff in a seasonal town was nearly impossible, and printing menus in 8+ languages created a stack of laminated cards that confused guests more than it helped.

The Solution

The team placed a single weathered-olive-wood stand with a QR code on each table — it fits the rustic aesthetic perfectly. Guests scan and instantly see the full menu in their language. Each dish has a short story: where the lamb comes from, how grandma makes the tzatziki, which local vineyard produced the house wine. Seasonal dishes rotate in and out with one tap — no reprinting, no waste. The owner updates the daily specials board each morning from his phone before the kitchen even opens.

The impact was immediate. Within the first two weeks of the summer season, the team noticed something he'd never seen before: tourists were ordering dishes that had always been overlooked — the snails, the goat stew, the local cheese pie. With descriptions in their own language, guests finally understood what made these dishes special and felt confident enough to try them.

The average table spend jumped by €6.40 because guests were ordering more adventurous dishes and pairing them with the house wine — something they'd rarely done when they couldn't read the wine description. The daily specials, previously announced only on a chalkboard in Greek, now reached every customer automatically.

But the biggest win was unexpected: Google reviews. Tourists started mentioning the QR menu specifically in their reviews. "Finally a traditional Greek place where you don't need to guess what you're ordering" became a recurring theme. The restaurant's Google rating climbed from 4.5 to 4.9 in a single season, pushing Lauer House into the top 5 restaurants in Sarti on TripAdvisor.

the owner kept the experience authentically Greek — no tablets, no screens on walls, no tech clutter. Just a small QR code on olive wood, and the food speaks for itself. "My grandmother would approve," he says. "The technology is invisible. The food is still the star."

"I was worried technology would change the feeling of our taverna. It didn't. The tables are the same, the food is the same, my mother still yells at me from the kitchen. But now a Japanese couple can read about her lamb kleftiko in Japanese and order it with a smile. That's all I wanted."
Lauer House Team
Lauer House, Sarti

Features Used

Key Scan2Order features that drove success

QR Code Menus

Contactless menu access with instant scanning — no app downloads required

Multilingual Support

Automatic language detection and menu translation in 31 languages

Real-Time Updates

Instant menu changes, price adjustments, and availability updates

Analytics Dashboard

Track popular items, customer behavior, and optimize menu performance

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